Returns and exchanges

Return policy

You want to return your package or exchange it?

  • Please send an email to hello@thewatchnow.com. Let us know in your email, what product you want to return / exchange and the reason why you want to do that. Please enclose your telephone number and order number (so we can find all your order details).
  • Our client support will contact you within 2 working days and send you all the required information needed to return the package or options of how we can exchange your product.
  • Please do not forget to print your email with your order number and enclose it to your package, otherwise we do not know who has send us the package
  • We will not reimburse or exchange products until we receive the package.
  • Note: It can take up to 14 days before we get the package back in our warehouse. After receiving the package we will do our best to process it as quickly as possible.

Note: The costs of returning are at the expense of the customer. We will only reimburse these costs if an incorrect delivery has been made (read: other product delivered than ordered /  damaged product delivered)

 

Cancel policy

You want to cancel your order

  • Please send an email to hello@thewatchnow.com within 1 working day after having made the order.
  • However, it is possible that the order has already been processed and shipped, in that case we can no longer reimburse the return costs.

 

Return requirements

  • All orders have to be returned within 14 days after receiving the package at home.
  • All products should be unworn, undamaged and send back in their original packaging.

 

Return received

  • We wil check all returned items after receiving for any damage or other problems. After this check we will send you an email confirming receipt.
  • After sending this confirmation we will exchange or reimburse within 7 working days (note: exchange within 7 working days as long as the required product is in stock)

 

Return- and other problems

  • When we find worn-marks or damage in any way during inspection of the returned products, we will contact you directly at the given email address or phone number.
  • If your package has been lost by one of our carriers, please contact us as soon as possible via hello@thewatchnow.com