Frequently asked questions
Watch Now
How do I use the Watch Now?

Any day, any time, any where, as long as you realize, you are living right now!

What is the meaning of Watch Now?

Please know that our wearable products are only intended to be slightly water resistant.

 

Is a Watch Now waterproof?

Please know that our wearable products are only intended to be slightly water resistant.

Can I wear a Watch Now while exercising?

Yes you can wear the Watch Now while exercising. Please keep in mind that most versions have a genuine leather wristband, which will wear out faster if you keep it on while exercising.

 

Is Watch Now covered under warranty? How long does the warranty last?

The warranty for Watch Now products lasts for six months after placing your order. You can only apply for this warranty when you ordered the Watch Now direct via our webshop or via one of our official partners.

Shipping
Does Watch Now ship to my country?

Yes of course, we ship the Watch Now products and message to any country in the world.

 

Is shipping to my country free?

All orders ship for €3,25 within the Netherlands. Please allow 3 business days for your shipment to arrive. For international orders you can see the specific shipping rate when completing your order. * Shipment arrival times do not include weekends & holidays.

What is the estimated delivery for Watch Now per country?

Yes, we ship internationally. Please allow 5-10 business days for your shipment to arrive, based on shipment destination. * Shipments to some international destinations will potentially experience delays in being processed through customs and/or require payment of import taxes.

Is it possible to track the shipping of my order?

It is currently not possible to track the shipping of your order.

 

My order is not delivered yet, what should I do?

Please email us at orders@thewatchnow.com and we will sort it out for you.

Orders
Is there any way to cancel my order?
Cancel policy
If you want to cancel your order :
• Please send an email to hello@thewatchnow.com within 1 working day after having made the order.
• However, it is possible that the order has already been processed and shipped, in that case we can no longer reimburse the return costs.
How do I change my shipping address?

If you want to change your shipping address please send us an email on hello@thewatchnow.com as soon as possible and we will try to change your shipping address manually before it is send out

I cancelled my order, when does my payment get refunded?

The mail carriers are liable for any lost or damaged shipments.

Invoice and Receipt
I did not get an order confirmation, did my order and payment came through?

Please email us at orders@thewatchnow.com and we will sort it out for you.

My order is a gift, is it possible to remove the receipt from the order?

Please email us at orders@thewatchnow.com and we will sort it out for you.

Business
I am a business owner and I would love to be a Watch Now reseller, who should I contact about this?

We love to get in contact with you about this, please email us at hello@thewatchnow.com and we will contact you back as soon as possible.